Dub Medical Equipment (DME) – Refund & Returns Policy

“Dub Medical Equipment offers a transparent refund and returns policy. Learn how to return medical supplies, eligibility criteria, and processing times.”

1. Our Commitment to Customer Satisfaction

At Dub Medical Equipment (DME), we stand behind the quality of our medical supplies. If you’re not completely satisfied with your purchase, we’re here to help. Our policy ensures a fair, transparent, and efficient process for returns and refunds.

2. Eligibility for Returns & Refunds

A. Eligible Products

  • Unused, undamaged items in original packaging.
  • Defective or incorrect products (reported within 7 days of delivery).
  • Bulk orders (subject to restocking fees—see Section 4).

B. Non-Eligible Products

  • Customized medical equipment (e.g., modified wheelchairs, specialized surgical tools).
  • Disposable/sterile items (e.g., gloves, syringes) once opened.
  • Products damaged due to misuse (e.g., improper handling).

3. Return Process

Step 1: Initiate a Return

  • Contact our support team at returns@dme.com or call +1 (555) 123-4567 within 28 days of delivery.
  • Provide your order number and reason for return.

Step 2: Return Authorization

  • We’ll issue a Return Merchandise Authorization (RMA) number.
  • Ship the item back to our warehouse (address provided in your RMA email).

Step 3: Refund Processing

  • Once received and inspected, refunds are processed within 10 business days.
  • Original shipping fees are non-refundable unless the return is due to our error.

4. Special Cases

A. Bulk Orders & Distributors

  • Returns for bulk orders may incur a 15% restocking fee.
  • Contact your account manager for large-scale returns.

B. Defective or Incorrect Items

  • We cover return shipping costs for defective products.
  • Replacements are shipped priority to minimize downtime.

C. International Returns

  • Customers outside the UAE/Dubai are responsible for return shipping costs.
  • Customs duties are non-refundable.

5. Refund Methods

  • Original payment method (credit card, PayPal, etc.).
  • Store credit (if preferred).

6. Exchanges

We accept exchanges for eligible products within the 28-day return period. If you wish to exchange for a different model, color, or accessory, our team will assist you in confirming availability. Exchange orders will be processed after the original item is received and inspected.

7. Contact Us

Address: 10600 WILSHIRE BLVD APT 215 LOS ANGELES, CA 90024

Phone: (064) 332-1233

Email: dubmedicalequipment@gmail.com