INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Can I get training on how to use your equipment?
Absolutely! We provide user manuals, video tutorials, and live training for complex equipment. Contact us to schedule.
Do you offer maintenance services?
Yes! We provide calibration, repair, and maintenance services for most products. Contact our service team for details.
Are your surgical instruments reusable? If so, how should they be sterilized?
Most of our surgical instruments are reusable. Follow these sterilization guidelines:
- Autoclave: 134°C for 3–5 minutes
- Chemical sterilization: Use approved disinfectants (e.g., glutaraldehyde)
- Ultrasonic cleaning: Recommended before sterilization
Always refer to the product manual for specific instructions.
Do you offer discounts for hospitals or bulk purchases?
Yes! We provide tiered discounts for bulk orders. Email us with your requirements for a tailored quote.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships.
INFORMATION ABOUT US